Frequently Asked Questions
Everything you need to know about your DC Shoes order, from shipping to product care.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for footwear and apparel?
We offer free returns within 30 days of purchase. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
How do I find the right size in DC Shoes?
Our footwear generally runs true to size. We recommend checking our detailed Size Guide available on each product page, which includes centimeter measurements for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay or Klarna.
How should I clean and maintain my skate shoes?
For suede and leather styles, use a specialized brush or damp cloth. Avoid machine washing your shoes as it can damage the specialized adhesives and materials used in our performance footwear.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.